Helping You Develop
Comprehensive Customer
Experience Solutions
Who Are We

Digitising Businesses Since 2003

Founded in 2003, Longbow is an award-winning, leading provider of digital business solutions in Malaysia. We specialise in self-service technologies including online ticketing, self-service kiosks and mobile apps which are built on top of Longbow's sophisticated product framework that is fully developed in-house.

Backed by a strong conglomerate company in Malaysia, we have the financial capability to take on large projects and Longbow's track record of successful projects speaks for itself, Today, Longbow is trusted among the leading brands in tourism & leisure, transport, hospitality, corporate, retail, hospitality, medical, education and F&B

Why Longbow

Longbow is constantly innovating to make your customers" lives easier by offering seamless integration of technology to enhance and optimize your customer service.

You won't need to look anywhere else as our comprehensive hardware, software, backend, payment integration, bank and operational support ensures the smooth operations of your business 24/7

Improving Customer Service :

  • Speeding up communication
  • Increasing convenience for customers
  • Providing self-serve options
  • Targeted & tailored marketing
  • Increase customer satisfactions
    • Personalisation
    • Personal Service
  • Seamless omni-channel user experience
Our Values


To add value to our clients by enabling them to deliver better customer service with our fast, convenient, reliable and easy solutions



Helping deliver great customer service through technology via:

  • Intuitive, thoughtful solutions for faster transactions.
  • Innovative business models for easy adoption & rollout.
  • Helpful tools for easy monitoring, control & management.

Core Values

  • Empathy
  • Positive Team Spirit
  • Open, Honest Communication & Relationships
  • Courageous, Creative & Open-Minded
  • Humble
  • Joyful & Fun
  • Always Growing & Learning
  • Fast & Innovative
Taking businesses to the next level since 2003
Contact Us
Send us your enquiry and we'll get back to you:
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We'd Love to hear from you
Longbow Solutions Sdn. Bhd.
Longbow Digital Sdn. Bhd.
P5-13, Shaftsbury Square,
Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor Darul Ehsan,

Touch n Go Refund Inquiries: (Whatapps only. Please do not call as it is an unattended number)