What is Automated Fare Collection System?

An Automated Fare Collection (AFC) system is the collection of components that automate the ticketing system of a public transportation network - an automated version of manual fare collection. An Automated Fare Collection system is usually the basis for integrated ticketing. The solution is scalable to work for two transit stations or 200 transit stations.

Longbow Automated Fare Collection is a leading edge automated fare collection and management device. It delivers leading-edge fare collection & reporting capabilities in a compact, secure and durable solution. It includes a contactless smart card payment processor, wireless data transfer, smart/paper ticket printing and detailed ridership reporting ideal for small to medium sized transit operators.

Longbow Automated Fare Collection System consists of suite all 5 tier components :-

  • Tier 0 - Fare media
  • Tier 1 - Devices to read/write media
  • Tier 2 - Depot/station computers
  • Tier 3 - Back office systems
  • Tier 4 - Central clearing house.


 

 


Benefits of Automated Fare Collection (AFC) System

Integrated fare management benefits both operators and commuters. For operators, it simplifies cash management, increases customer satisfaction, improves throughput by reducing boarding time, reduces fare evasion, allows implementation of creative and flexible fare policies, and generates ridership data for planning and schedules. Our Automated Fare Collection uses electronic ticketing that permits interoperability of multi-modal travel on a smart support system such as a card or a mobile phone) as well as interoperability of support for intra-modal travel.

Faster transactions –
Use of a contactless smart card/ bank card/ mobile-enabled application (which actually works even when the mobile phone is turned off or when its battery is discharged) allows faster transactions and lower boarding time.

Higher revenue collection -
Electronic ticketing reduces fare evasion, revenue leakages, and chances of theft of physical currency. The system is automated so it also reduces the logistics cost of revenue collection compared to paper-based ticketing.

Reduction in ticketing cost –
Transit operators can lower their ticketing costs with electronic fare media. The reusable smart cards lower the costs of printing, distributing and handling paper tickets.

Provision of real-time ridership data –
Electronic ticketing involves automatic recording of passenger entry and exit at the fare gates. This allows the centralized control system to collect real-time ridership data, which can be very valuable in vehicle dispatch schedule changes and other key plannings

Ability to offer flexible fare policies –
Electronic ticketing enables an operator to implement variable fares based on the time or mode of travel, type of passenger, etc. This is a great advantage because it allows the operator to manage passenger demand by incentivising travel during off-peak periods or a certain mode.

 


Value-added Automated Fare Collection Features

These functionalities and services can be integrated to our Automated Fare Collection System :

  • Payments for parking.
  • Micro-payments for retail purchase.
  • Payments for access to recreation and leisure activities (stadiums, museums, tourist attractions, etc.) and community facilities (libraries, swimming pools, etc.).
  • Identity verification and attendance record for employees and students.
  • Controlled access in commercial, government or residential buildings.
  • Access of government benefits such as pensions, disability or unemployment benefits, medical reimbursements, etc.
  • Loyalty reward programmes such as travel discounts, family excursions, and supermarket points. For visitors, discounts may be available at restaurants and tourist


 


Type of Automated Fare Collection System

There are many type of Automated Fare Collection system solution provides by Longbow Technologies Sdn Bhd, Automated Fare Collection Solution can be divided in 3 Catagories as below:-


Rail & Transit Solution:-

  • Ticket Vending Machine (TVM)
  • Automatic Collection Gate (ACG)
  • Passenger Service Machine (PSM) 
  • Smart Card Ticketing
  • Ticket Pricing Configuration Tools
  • Back-End Financial System Integration 

 


Parking Solutions:-

  • Parking Entry/Exit Barrier Gate
  • Auto Pay Machine (APM)
  • Ticket Validating Unit
  • Touch’n Go / Other Smart Card Integrations
  • Back-End Financial System Integration 

 


Theme Park Solution:-

  • Self Service Kiosk (SSK) 
  • Ticket Entry Gate
  • Online & Mobile Ticketing  

Automated Fare Collection System - Devices to read/write media

  • Ticket office terminals - where a media holder can purchase a right to travel from staff in an office, or enquire as to the value and travel rights associated with the media
  • General ticketing machines at the Expo Station in Singapore, where commuters can add value to their EZ-Link card or purchase a single trip ticket.
  • Ticket vending machines - where a media holder can purchase a right to travel from a self-service machine, or enquire as to the value and travel rights associated with the media
  • Fare gate - often used in a train station so a media holder can gain access to a paid area where travel services are provided
  • Stand-alone validator - used to confirm that the media holds an appropriate travel right, and to write the usage of the media onto the media for later verification (e.g. by a conductor/inspector). Often used in proof-of-payment systems.
  • On-vehicle validator - used by a media holder to confirm travel rights and board a vehicle (e.g. bus, tram, train)
  • Inspector/conductor device - used by staff such as a conductor to verify travel rights
  • Automated Fare Collection Tier 3 - Depot/station computers
    • Used to concentrate data communications with devices in a station or bus depot. Common in older AFC systems where communication lines to upper tiers were slow or unreliable.
  • Automated Fare Collection Tier 4 – Back Office
    • Servers and software to provide management and oversight of the AFC system:-
      • Fare management - changing of fares and fare products
      • Media management - support for blacklisting of lost/stolen media
      • Reporting - periodic reports on performance of the AFC system, financial details and passenger movements
  • Automated Fare Collection Tier 5 – Clearing House
    • In environments where multiple system operators share common, interoperable media, a central system is employed to provide financial management and other services to the operators such as:
      • Clearing and settling of funds
      • Common reporting
      • Apportionment of revenue between operators
 

Longbow Self-service Solution Engineering

  • Aesthetic design: The design of the enclosure is often the driving factor in user adoption and brand recognition.
  • Manufacturing volume: This will determine which manufacturing processes are appropriate to use (i.e. sheet-metal, thermoformed plastic etc.).
  • software: The interactive function of the kiosk hardware is largely determined by the software program and kiosk software configuration.
  • Graphic messaging: Plays a key role in communicating with potential users.
  • Maintenance and thermal design: Critical in order to maximize up-time (the time between failures or crashes).
  • Component specification: Typical components include Touch-screen, P.C., pointing device, keyboard, bill acceptor, mag-stripe and/ or bar-code scanner, surge protector, UPS etc.
  • Ergonomic: Is important to ensure comfortable and easy user accessibility.
  • Regulatory compliance: In the US it is important to design to ADA. Electrical standards include UL in the U.S. and CE in Europe. In the retail space you have PCI certification in the U.S. which is descendant of VISA PED (relative of Chip and PIN in Europe).
  • Interface design: Designing for interactive kiosks typically requires larger buttons and simpler decision trees than designing for a web or computer based interactive. Catchy attractive animations and short dwell times are important.
  • Durability: The intended location of the kiosk will largely influence the construction as materials and electronic requirements are significantly different for indoor vs. outdoor kiosks.[4]




 

 

Automated Fare Collection System(AFC) - Theme Park     

Solution provided for Theme Park includes, the ticketing solution to manage and handle the revenue collection and access control.

                                    
The solution it can integrated with any backend accounting and finance system.

Key Features:

  • Ticket Vending Machine (TVM)              
  • Automatic Collection Gate (ACG) 
  • Passenger Service Machine (PSM)
  • Smart Card Ticketing 
  • Ticket Pricing Configuration Tools
  • Back-End Financial System Integration

 

Cash & Cashless ​

  • Multi-lingual touch screen monitor, clear instructions with ready billing software
  • Wide Payment Acceptance mode - cash notes, cheque,  credit and debit cards
  • Integrated bill scanner & receipt printer
  • Optional to issue A4 print-outs.   
  • Cashless Kiosks with true Unattended Payment Terminal
  • PCI 3.0 and EMV -compliant card reader (Chip and PIN) certified for Visa, Master & Amex 

 

 

 


Automated Fare Collection System(AFC) - Parking     

  • Parking Entry/Exit Barrier Gate
  • Auto Pay Machine (APM) 
  • Ticket Validating Unit
  • Touch ’n Go / Other Smart Card Integrations 
  • Back-End Financial System Integration  

 

 

 

 


Automated Fare Collection System (AFC) - Train &Transit   

We are the leading provider of complete Automated Fare Collection System (AFC) in South East Asia. We combine the best of breeds from Information Technologies, Engineering, Electrical & Microelectronic and vast domain expertise in transportation ticketing & self-service industry to offer you an end-to-end solution from user transaction, periodical maintenance, cash collection & transfer, reporting to payment clearance.

Key Features:

  • Self-Service Ticketing Kiosk (SSK) 
  • Ticket Entry Gate photo
  • Online & Mobile Ticketing   

 

EXPRESS RAIL LINK 

Automatic Fare Collection Project    

Transit Train Ticketing

Longbow technologies  has deployed

Full Automatic fare collection solution for ERL

 In 6 Stations and more than 9 platforms.

 This project involve both KLIA- Express

And KLIA- Transit line. Longbow has

Integrated their AFC technologies to

 Visa Pay-Waive, Touch N’ Go and

Malaysia Airline.

 

Technologies Provided by Longbow for ERL:

-     Automatic Control Gate (ACG)

-     Passenger Sale Point (PSM)

-     Central Computer System (CCS)

-     Station Central System (SCS)

-     Smart Card Initialization Machine (IM)

-       Smart Card Technologies( Mifare+)

 

 

 


Petronas Twin Tower  

Automated Fare Collection Project, Theme Park     

Car Park AutoPay Machine

Longbow technologies Sn Bhd team has been deployed

 20 Self-service Auto-Pay machine at biggest complex

 at Cyberjaya. 

  • Using un-attendant payment technology
  • Full parking solution
  • Allowing tenant to renew their season pass at Auto pay machine
  • Reduced manpower involved
  • Central monitoring system
  • 24/7 operation

Automated Fare Collection - Petronas Twin Towers - Ticketing

Automated Fare Collection - Petronas Twin Towers - Ticketing

 

 


Shaftsbury Square, CYBERJAYA

Car Park Auto-Pay Machine Using un-attendant terminal     

Car Park AutoPay Machine

Longbow technologies Sn Bhd team has been deployed 20

Self-service Auto-Pay machine at biggest complex at Cyberjaya. 

  • Using un-attendant payment technology
  • Full parking solution
  • Allowing tenant to renew their season pass at Auto pay machine
  • Reduced manpower involved
  • Central monitoring system
  • 24/7 operation

 

 

 


KERETAPI TANAH MELAYU BERHARD (KTM) 

Automated Fare Collection System     

Car Park AutoPay Machine

Longbow technologies Sn Bhd team has been deployed 20

Self-service Auto-Pay machine at biggest complex at Cyberjaya. 

  • Using un-attendant payment technology
  • Full parking solution
  • Allowing tenant to renew their season pass at Auto pay machine
  • Reduced manpower involved
  • Central monitoring system
  • 24/7 operation

Transit Train Ticketing

Longbow technologies Sdn Bhd has deployed Full Automatic fare collection solution for ERL  In 6 Stations and more than 9 platforms.  This project involve both KLIA- Express And KLIA- Transit line. Longbow has Integrated their AFC technologies to Visa Pay-Waive, Touch N’ Go and Malaysia Airline.

Technologies Provided by Longbow for ERL:

-     Automatic Control Gate (ACG)

-     Passenger Sale Point (PSM)

-     Central Computer System (CCS)

-     Station Central System (SCS)

-     Smart Card Initialization Machine (IM)

-       Smart Card Technologies( Mifare+)

 

 

 

 

 


 

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